Product Use - Returns and - Exchange Policy

Please review these policies carefully as they are the terms of sale that govern your purchases from LUSCIOUS LASHES. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. By ordering from LUSCIOUS LASHES or its distributors you agree that you have read, understood and are bound by the terms.

To learn about LUSCIOUS LASHES’s product usage, return and refund policy, please continue reading as there are limitations on your right to return and obtain a refund for products.

Always ensure that your proof of payment for an order reaches us by 13h00 to ensure that the order is ready for collection on the day that the proof of payment is received.

No cancellation will be accepted nor refund allowed for any goods specially made or ordered.

All goods can be viewed at our showroom or on line.

Ordering can be done by telephone, fax, and email or on line.

Should you not be in a position to collect your order, we can arrange for the parcel to be sent via courier. All parcels sent with couriers will be received within 2 - 4 days from date of dispatch. Please note that the courier service is not a Luscious Lashes service and is performed by a third party. We do not accept any liability for delayed delivery/loss/damage of the item/s caused by any third party.

Please ensure your delivery address is correct as we will not be responsible for the cost to resend a parcel that is returned because of an incorrect address.

If the item is returnable and you return it to us unopened in the original packaging, LUSCIOUS LASHES will offer you a refund based on your original method of payment. You must return the product to LUSCIOUS LASHES within 5 calendar days of receipt. All returned products must be packed in the original, unmarked packaging including any accessories, manuals and documentation that shipped with the product.

Please note that LUSCIOUS LASHES does not permit the return of; or offer refunds for the following products:
1. Sealed Bonding liquids after 5 days of receipt as these are perishable items
2. Any used product
3. Any product returned that is not in its original, unmarked packaging including any accessories, manuals and documentation that shipped with the product.
4. Any custom made product
5. Any goods specially ordered that are not in our standard on-line product inventory

Returns are not acceptable due to a change of purchasers’ mind.

If we have already dispatched your order and you then inform us of your wish to cancel your order, you must return the products to LUSCIOUS LASHES. If you are unable to return the products personally and need to use a courier to return the products, this is done at your own expense. Products must be returned within 5 days of dispatch by LUSCIOUS LASHES. We will offer a full refund of the cost of the goods less a 20% cancellation fee.

In the case of goods that are couriered to you, you may reject receipt of the goods if on inspection they are:
1. Not the goods that you have ordered
2. Defective or damaged in any way.
Please check the goods before signing receipt on the waybill. On signature of the delivery waybill you have accepted that the goods are in good order and suitable for the purpose for which they were bought.
In case you receive damaged or faulty goods, LUSCIOUS LASHES must be notified within 24 hours of receipt that the goods were faulty or damaged. We can't take responsibility for goods short delivered or damaged after this period. It is your responsibility to return goods to Luscious Lashes. If you are not able to do so in person, we can arrange for a courier to collect the goods at your expense.

In the case of a full refund for defective or damaged goods, the full product purchase price (excluding any freight costs you may have paid when placing your order with us) will be refunded directly.

In the case of an exchange, a replacement product will be available for you within 5 days of LUSCIOUS LASHES’s receipt of your faulty product. If you are unable to collect the product personally, we can arrange for a courier to collect the goods at your expense.
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In the instance of an exchange, the product will be available for collection at our offices within 5 days of LUSCIOUS LASHES’s receipt of the original item. If you are not able to collect the replacement product in person, we can arrange for a courier to collect the goods at your expense.

All products believed to have a fault must be returned to us within 5 days of receipt. If you are unable to return the product in person, we can arrange for the product to be collected at your expense. Upon receipt of the returned product we will assess its condition before authorising a refund or exchange.
Note: If you are unable to collect or return any item to or from LUSCIOUS LASHES, we recommends that you
(1) use a carrier that offers shipment tracking for all returns and
(2) insure your package for safe return to LUSCIOUS LASHES
so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to
(1) use a carrier that offers tracking or
(2) insure or declare the full value of the product,
you will be responsible for any loss or damage to the product during shipping.

Product Use
Luscious Lashes branded products are only supplied to therapists who have completed our training course. Therapists are trained in the correct usage of the products and are made aware of the results arising from incorrect use and application of the products. Under no circumstances shall LUSCIOUS LASHES be liable for any direct, indirect, special, incidental or consequential damages arising from the use or misuse of the Luscious Lashes Products by the therapist or any other person